Returns & Refunds

This policy applies to items purchased through MakroMart. Because most products are fulfilled by independent vendors, some specifics may vary — always check the individual return window and eligibility for a specific product on its listing page before ordering.

Return Eligibility

You may request a return within 7 days of delivery if:

• The item received is different from what you ordered
• The item arrived damaged or defective
• The item is significantly not as described on the product listing

To be eligible, the item must be unused, in its original packaging, and with all tags/accessories included, unless the return reason is a manufacturing defect.

What Cannot Be Returned

• Items damaged due to misuse after delivery
• Items without original packaging, where packaging is required for resale
• Change-of-mind returns after the 7-day window

How to Request a Return

Contact us at admin@makromart.com with your order number and the reason for the return, along with photos of the item if it arrived damaged or incorrect. We will confirm eligibility and next steps — including whether the item should be returned via courier pickup or another method — based on the specific vendor and product.

Refunds

Since most orders are paid via Cash on Delivery, approved refunds for vendor-fulfilled orders are issued directly by the vendor, using the method agreed at the time your return is approved. Refunds are typically processed within 7–14 business days of the returned item being received and inspected.

Cancellations

Orders can be cancelled free of charge before they have been dispatched by the vendor. Once an order has been marked as shipped, it can no longer be cancelled and must instead follow the return process above upon delivery.

Contact Us

For any questions about a return, refund, or cancellation, contact admin@makromart.com.